Tier 1 Store Policies

General Store Policies

• Play space is primarily for games sold or supported by the store; outside activities may be declined at staff discretion.
• Scheduled events take priority over casual play. Casual games may be moved or ended to make room for events.
• Keep noise at a reasonable level so other tables and customers can enjoy the space.
• Food and drink are allowed only if kept away from cards, minis, and store games; clean up your area when finished.
• Store-provided games or terrain must be treated with care and returned in good condition when you’re done.
• Unsportsmanlike conduct (cheating, stalling, bullying, arguing with judges, trash talking, gloating, or rage-quitting) may result in penalties, including match losses or removal from the event.

Seating and Supervision

• Event seating is reserved for registered event participants only. Non-participants may be asked to give up their seats or move to a different area so the event can run smoothly.
• Minors must be accompanied by a supervising adult. The supervising adult may not be actively participating in an event; they must remain available to monitor and assist the child as needed.
• Unsupervised children or disruptions may result in the family being asked to leave for the day.

Pre-release registration and participation

• Signing up or “pre-registering” on a game’s official website or companion app does not guarantee you a seat in our prerelease.
• If an event sells out, players without a paid ticket will not be added to the roster, even if they are registered on the game’s website or app.
• Purchasing a prerelease ticket means you are committing to play in that event. Prerelease kits are distributed for in-store event participation only; players may not pick up their kits and leave without playing in the event.

Store Code of Conduct

• Treat all customers, staff, and players with respect. Harassment, hate speech, slurs, or targeted insults are not tolerated.
• Keep language and behavior PG-13 while in the store; no explicit or graphic content at tables.
• Maintain basic hygiene and wear appropriate clothing (shirts and shoes required).
• No alcohol, illegal drugs, or weapons on the premises. Anyone visibly intoxicated will be asked to leave.
• No theft, vandalism, or tampering with store property or other customers’ belongings.